Technical Account Manager for zeotap

New York, United States


zeotap is a premium data collective that makes large-scale, deterministic data assets easily accessible to the digital advertising market and other industries for better decision making. 

zeotap has partnerships with major telecom operators and other large enterprises around the world. With robust data security and best-in-class consumer privacy controls at the core of its solution, the company ensures data owners’ interests are protected. At the same time, data buyers gain access to unique, high-quality, diversified datasets from a single trusted source.

The company was founded in September 2014 and has received more than $20 million in investment from New Science Ventures, HERE, Capnamic Ventures and Iris Capital. It also counts luminaries from the telecoms, big data and advertising industries among its strategic business angels and advisors. 

zeotap has earned several distinctions for its solution, including the i-Com Global Mobile Award 2016 and a Special Corporate Award by FMCG giant Unilever. It currently has offices in Berlin, New York and Bengaluru, with additional presence in Madrid and Milan.

We offer exciting opportunities to our growing team for senior leaders as well as the very best young talent. If you are passionate, proactive, ambitious, adaptive, allergic to politics and keen to grow both yourself and your company at light speed, you would be a great match for our culture.


Responsibilities:

  • You serve as technical pre-sales consultant by understanding the client needs, goals, and gathering client requirements
  • You address client needs with scalable solutions using zeotap's product offerings
  • You ensure quality of service and quick resolution to all production problems across zeotap’s product suite
  • You respond to production support tickets from multiple domestic and international teams
  • You prioritize issues and troubleshoot them independently while coordinating with Management, Business, Product, and Engineering teams
  • You collect and document customer requirements and develop use-cases for the Product Management team
  • You conduct market research and contribute to go-to-market strategy and tactics for the product Marketing team
  • You identify areas of automation and create tools for team’s efficiency improvements
  • You closely work with client services team to ensure comprehensive account transitions and integrations
  • Your travel extensively within the US to support sales teams
  • Your become subject matter expert in zeotap's product offerings and be able to explain all technical aspects of products to internal and external stakeholders



Requirements:

  • BS/BA degree in Computer Science, Mathematics, Engineering or any analytical/quantitative discipline is preferred
  • 3+ years relevant advertising technology experience in a similar role
  • Advanced knowledge of advertising exchanges, behavioral targeting, and performance-based optimization  and data management platforms (DMPs)
  • Ability to clearly articulate technical solutions to prospects/clients during sales processes and to explain complex technical concepts to non-technical audiences
  • Ability to manage multiple accounts at once
  • Exceptional written and verbal communication skills
  • Based on extreme ambition and drive, it is a no-brainer for you to act pro-actively and independently
  • You are a big fan of high-speed execution and understand that getting your hands dirty is the absolute minimum
  • You are able to very quickly adapt to changing circumstances
  • You love data and believe in the positive impact it can have across industries for Social Betterment



What do we offer?

  • zeotap is the very first company globally that has built cross-carrier data monetization models across markets, achieving powerful scale at high-quality. Become a key member in this very ambitious environment with a clear long-term vision and strategy
  • Join a highly diverse team that values trustworthiness, agility, and a pioneer spirit
  • We are very selective of our people, both on performance and cultural fit: You will enjoy working with the very best talent that is working together in a team
  • Work with very driven entrepreneurs and a network of global senior investors across telco, data, advertising and technology
  • A platform for you to grow yourself with maximum speed with zero political obstacles and make real impact
  • Enjoy competitive remuneration and an attractive benefits package, including becoming a shareholder




Sounds interesting? We’d be happy to receive your CV.

Looking forward to hearing back from you,

The zeotap team