We’re FinLeap, a Fintech company builder based in Berlin and active in more than ten countries. Along with our passionate co-founders, we launch several startups per year. Here, people from many different backgrounds gather to shape the future of finance. We’re currently looking for a Head of Operations (m/f) to join one of our new ventures in the SME finance business.
As the Head of Operations you’re responsible for handling our day-to-day operations, including customer support and partner management – two areas of high strategic value. You’re our in-house smooth operator and ensure all of our manual workflows run without a hitch.
Your Role & Responsibilities:
- Joining the leadership team of our new venture and heading up all back office operations and processes, including customer service
- Serving as the contact person for product partners and handling their requests and commissions
- Working with our sales, marketing and IT teams to ensure front and back end processes are tightly integrated
- Hiring, developing, training, leading and growing your own operations team
- Creating and continuously optimizing a lean and efficient operational structure to differentiate us from the competition and allow for rapid growth in terms of adding new products and preparing for an international roll-out
- Working with the managing directors to develop and shape the strategy of the company
Our Perfect Match:
- Has at least 2 years as a team leader or deputy team lead of operations, preferably for a financial service provider (e.g. SME lending, P2P lending)
- Holds a university degree in business or technical studies
- Has a proven record in designing and implementing highly scalable, fault-tolerant processes and operational structures
- Is an effective and persuasive communicator, both internally as well as with external partners
- Adapts to requirements of stakeholders and analytically creates optimal solutions
- Is fluent in both German and English
- We are reshaping banking for small and medium businesses by developing a fully digital experience
- We empower entrepreneurs to reshape finance by providing all essential components for the successful launch of FinTechs
- A mix of serial entrepreneurs and industry experts work together to ensure each company’s success
- Talented, dedicated and passionate people are at the core of our business
- We believe hard work and success deserve to be celebrated—both in and out of the office
Apply online with your one-page CV or LinkedIn profile.
We're looking forward to being in touch!