Operations Manager Customer Care (f/m) for solarisBank AG

Berlin, Germany


solarisBank is the world’s first banking platform. Our goal is to empower finance pioneers - anyone who wants to build something new with banking services. The core of the company is fast, modern technology that makes our banking services quick to setup and simple to build with. We see ourselves as a tech company with a full banking license. Our international team of more than 70 combines digital focus, tech expertise and banking experience. Whether you're a full-stack developer, banker or astronaut, if you're ready to change banking, reach out to us. We love what we do and love our team.

Your Role

  • You are responsible for the selection and implementation of the software for our customer care department
  • You report directly to management and provide input for further improvements on our service quality and customer satisfaction
  • You define meaningful KPI's for our customer service department and build a strong reporting channel for management and the shareholders, while in the meantime the KPI’s are tracked for successful achievement
  • You are able to align the customer needs with the company requirements
  • You on board new colleagues and make sure that they receive the right professional trainings
  • You develop your employees continuously and sustainably and support them with constructive feedback

Your Profile

  • You have gained 2 - 4 years of professional experience in customer care, preferably in the following fields; credit and debit cards, consumer loans and/or other consumer financial products.
  • You have experience in building call centres or a customer care department from scratch
  • You have experience dealing with CRM systems such as Salesforce, Zendesk, or similar
  • You have experience dealing with back office systems for cards, credit and banking products
  • You can bring concrete ideas on how to digitize and automate processes and implement them
  • You are empathetic in your approach and have a hands-on mentality, while being result-orientated
  • You are organized, self-motivated and clear in your communication and approach
  • You have a proven experience with building and leading a high performance team
  • You are proficient in English and German 

Our Organization:

  • We aren't a traditional bank – rather a tech company with a banking license. We combine the best from the digital world with our unique tech-enabled platform banking approach.
  • Take a deep breath – and get ready to grow at the speed of light: We're a young company and you can shape our destiny from day one.
  • You’ll join a team of experts from tech, entrepreneurship and banking. It's an exclusive combination you'll find in few places other than solarisBank.
  • We're growing rapidly – and you will grow with us. We have a true hands-on mentality which creates lots of opportunities for individual growth.

 

We are looking forward receiving your application documents.
Best, Roos
(People & Organization Team solarisBank)